Assess and connect
Assess safety and lethality first. Build rapport quickly with calm, clear, nonjudgmental communication.
What should a counselor do first? This lesson teaches the order of clinical priorities: recognizing a crisis, asking directly about suicide, building a safety plan, completing an intake and writing a treatment plan with measurable goals, evidence-based interventions and progress measures.
Content note: this lesson discusses suicide. If you or someone you know is struggling, call or text 988 (U.S. Suicide and Crisis Lifeline) or go to the nearest emergency room. Outside the U.S., contact your local emergency number.
A crisis is a person's response to an event that overwhelms their usual coping. The event may be a loss, violence, a disaster or a sudden change; what makes it a crisis is how the person perceives and copes with it. Crisis counseling is short-term, active and focused on safety and stabilization.
Assess safety and lethality first. Build rapport quickly with calm, clear, nonjudgmental communication.
Identify the main problem and the event that triggered the crisis. Listen actively and validate emotions.
Explore coping strategies and supports the person has used before. Make a concrete, short-term plan together.
Arrange follow-up contact and referrals. Roberts' seven-stage model summarizes these steps.
Asking about suicide does not plant the idea; it opens the door to help. Ask clearly: "Are you thinking about killing yourself?" Then explore the pieces below. No single factor predicts suicide well, so counselors assess the whole picture and focus on what can change today.
Risk factors raise long-term risk. Warning signs suggest risk right now. Protective factors buffer risk. Sort each item.
The Stanley-Brown Safety Planning Intervention is a short, written plan the client and counselor create together. It is supported by research and is used in emergency departments, clinics and schools. Practice here with the example or a fictional client.
Why now? Onset, duration, severity and what the client has tried. Use the client's own words.
Mental health, medical, substance use, trauma, family, education, work, legal and developmental history.
Appearance, behavior, speech, mood and affect, thought process and content, perception, cognition, insight and judgment.
Use the DSM-5-TR Cultural Formulation Interview: how the client defines the problem, its causes, supports and preferred help.
Diagnosis builds on intake. See the DSM-5-TR Guide for how clinicians reach a diagnosis.
A treatment plan turns assessment into a shared map. It lists problems in the client's words, long-term goals, measurable short-term objectives, the interventions the counselor will use, how progress will be measured and when the plan will be reviewed.
Not SMART: "Feel less depressed." SMART: "Reduce PHQ-9 from 18 to below 10 within 12 weeks, and walk 20 minutes three days a week."
Licensure exams often list several good actions. Choose the one that addresses the highest risk first.
Videos and peer-reviewed articles published in 2016 or later. Links need an internet connection.
A retired patrol officer on listening, asking directly and staying present with people in crisis.
Caring for psychological injuries such as loneliness and rejection before they become crises.
A ready-to-teach lesson with a suicide-assessment role-play, safety planning practice and a treatment plan workshop.
For education and training. Follow your agency's crisis procedures, your state's laws and clinical supervision. In a crisis in the U.S., call or text 988.